3 Ways to Convert a Customer\’s Complaint into a Branding Win

Every business receives customer complaints from time to time. When bad reviews and upset clients disrupt your company\’s image it is important to look past the troubles to see the opportunities that these moments of adversity can present. You will then discover how easily this problem can be converted into a branding win.

Convert any customer complaint into a win for your brand by employing these 3 tips for success:
1. Use the complaint as a learning opportunity for both management and the employees. Employ educational tools to further this initiative while sharing these steps with the general public.

2. If the complaint is surrounding a certain moral value or ethical view point, take a moment to share with your audience where your company stands on certain topics.

3. Consumers love honesty. Admit to the mistake, offer a clear action in response and then move on.

Keep in mind that before you can turn a negative into a positive, you must first rectify the issue. Making that one customer with the complaint happy should be your first priority. Only when that is addressed can you then tackle the bad publicity.

Grand Marketing Solutions is a full-service marketing firm located in Lake Bluff, IL. Catering to businesses both large and small, we provide a wide range of services from online social media management to graphic design and direct mail printing. We are dedicated to helping our clients further their brand using proven strategies effective for today\’s market.

Contact us for more information or to schedule a consultation

by Katie Zurawski

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Grand Marketing Solutions is among the very best for creative ideas and insightful marketing strategies to change your business. The team at Grand Marketing Solutions have taken creative marketing and a solutions driven strategy to a new level. They have helped me re-define our firms focus and strategies. The team at Grand Marketing Solutions is among the very best to help small and mid-market companies. Karl Hofmeier and the team at Grand Marketing Solutions are a tremendous resource for companies that are seeking to grow their revenues and increase profits. Simply, an excellent company that delivers value to your business.

- Berk

I have called upon Grand Marketing Solutions to provide various web and design based services to several of my clients. In every instance, I have found Grand Marketing Solutions to be client focused, extremely responsive and cost and value conscious. I am happy to recommend Grand Marketing Solutions to my clients as a valuable resource and extension of the strategic services I provide.

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Grand Marketing Solutions has been very effective for us. They are the right size firm with the right mix of talents. They spruced up our logo, redesigned our web site, printed new literature, and worked smoothly with our people.

- Bill

Before starting Business Image Magazine, I met with dozens of graphic designers/printers and worked with a couple before I met Karl Hofmeier of Grand Marketing Solutions. I heard Karl speak at a networking event and was impressed with his expertise. Since then, Grand Marketing Solutions has become my one stop shop for marketing advice, graphic design, printing, website design and maintenance. The service is second to none and I am happy to refer all my clients and prospects to him.

- Tom

We are proud to be partners with GMS. As an entrepreneur and small business owner, I value a relationship with a partner who is cut from the same mold. Grand Marketing Solutions understands what it takes to keep our company competitive in a ever changing market. They ask the right questions and treat our business as it was their own. With Grand Marketing Solutions as our partner we can focus on our core business while they execute on our marketing strategy. We've been with a handful of marketing firms over the years. Some were large, some were small, but none of them have had the impact that Grand Marketing Solutions has.

- Rob

It has been a pleasure working with GMS. They are knowledgeable, professional and prompt. I will continue to use their services and recommend them to clients, associates and friends.

- Bryan

We are proud to be partners with GMS. As an entrepreneur and small business owner, I value a relationship with a partner who is cut from the same mold. Grand Marketing Solutions understands what it takes to keep our company competitive in a ever changing market. They ask the right questions and treat our business as it was their own. With Grand Marketing Solutions as our partner we can focus on our core business while they execute on our marketing strategy. We have been with a handful of marketing firms over the years. Some were large, some were small, but none of them have had the impact that Grand Marketing Solutions has.

- Rob

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3 Ways to Convert a Customer\’s Complaint into a Branding Win

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