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Smart Ways to Create a Small Business FAQ List

Owners and employees of small businesses often have a lot on their plate. They don’t have time to field the same questions over and over. That’s why a Frequently Asked Question page on their website can be a helpful tool to keep on hand. An FAQ section is a great way to keep the customer informed while also reducing the volume of questions you field. There are 3 main reasons why Frequently Asked Question pages are beneficial.

  • Helps reduce the number of questions employees receive from the consumer
  • Gives the customer instant access to important information
  • Builds trust between the brand and the customer

Here are some tips for creating your small business FAQ page:
– Use your inbox for inspiration. When creating a list of questions to include it can be helpful to examine your inbox. What questions do you field most often?
– Sum up standard procedures. Many consumers often want to know the general shipping and return policies before they make their purchase.
– Make the FAQ easy to read. Visitors should be able to quickly find the answers to the questions they have. A strong search feature, as well as bold headers, can help make the page simple to navigate.

When creating your small business’ website, contact Grand Marketing Solutions for help. We specialize in every aspect of website design from strong content curation to creating a mobile-friendly platform. Our world-class programs have helped our clients achieve true success online while accomplishing their branding initiatives.

Contact us for more information or to schedule a consultation

by Katie Zurawski

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